our guarantee

Customer satisfaction and product quality are our highest priorities.  If you are not happy with your Bonbon Bears Candy Bear Bouquet, please Contact Us within 3 days of delivery for the following warranties:

Warranty against ceramic/glass damage during shipment:

If the bouquet container (ceramic/glass) is broken or damaged in your Bonbon Bears Candy Bear Bouquet during shipment, please Contact Us within 3 days of delivery for a full refund, OR possible replacement of the broken item (if stock permits).  

Returns:  Since our Bonbon Bears bouquets are custom made, very fragile, and perishable, we do not require returns.  After you receive your bouquet, if you are simply unhappy with it (and the container was not broken/damaged during shipment), please Contact Us within 3 days of delivery.  We want you to be happy so you may keep the product, and we will do our best to offer a partial refund/compensation.

Shipping Transit Time Guarantees:

• USPS Express and FedEx Ground/UPS Ground/2 Day Shipping - the transit time is guaranteed.  *EXCEPTION - FedEx and UPS are NOT GUARANTEED DURING EXTREME WEATHER, and NOT GUARANTEED DURING THE CORONAVIRUS PANDEMIC, plus FedEx Ground and UPS Ground are NOT GUARANTEED from 11/26 - 12/24, and FedEx 2 Day is NOT GUARANTEED from 12/18 - 12/24.  If your candy bear bouquet is delivered outside the guaranteed transit time, please Contact Us to receive a full refund of your shipping fee.
  
• USPS/Standard Shipping, FedEx and UPS exceptions stated above, and FedEx Smartpost - though the transit times on these shipping options are not guaranteed, if your candy bear bouquet is delivered more than 5 days outside of the estimated transit times, please Contact Us for a full refund of your shipping fee.

Failed Deliveries due to Invalid/Undeliverable Address:
If your Bonbon Bears bouquet does not get delivered/gets returned to us due to your shipping address being undeliverable, we will contact you.  We will issue a refund of your purchase total, less the original shipping fee.  OR if we get a corrected address we will be happy to re-ship the bouquet with an additional shipping fee.

Cancellations: Since our Bonbon Bears bouquets are custom made to order, we are not able to take cancellations unless your bouquet has not yet been made.  If you decide to cancel your order, please Contact Us.  If we have not yet made your bouquet, we can take the cancellation.

NOTES ON WARM WEATHER SHIPPING:

During the warmer months we ship the bear bouquets with ice packs if temps are 80° or higher, but please BE CAREFUL -  we cannot guarantee the chocolates will not melt, since the amount of time the package remains outside after delivery (or an unusual transit delay) is out of our control.  If you ship a Candy Bear Bouquet during the warmer months, please refer to our Warm Weather Shipping Options/please be sure someone is available to retrieve it, and store it in a cool place immediately after it is delivered. Please see our Shipping Information page for more details on our shipping procedures.