Customer satisfaction and product quality are our highest priorities. If you are not happy with your Bonbon Bears Candy Bear Bouquet, please Contact Us within 3 days of delivery for the following warranties:
Warranty against ceramic/glass damage during shipment:
If the bouquet container (ceramic/glass) is broken or damaged in your Bonbon Bears Candy Bear Bouquet during shipment, please Contact Us within 3 days of delivery for a full refund, OR possible replacement of the broken item (if stock permits).
NOTE: During the warmer months we cannot guarantee the chocolates will not melt. Though we ship the bear bouquets with ice packs if temps are 80° or higher, the amount of time the package remains outside after delivery (or an unusual transit delay) is out of our control. If you ship a Candy Bear Bouquet during the warmer months, please refer to our Warm Weather Shipping Options/please be sure someone will be available to retrieve it, and store it in a cool place immediately after it is delivered. Please see our Shipping Information page for more details on our shipping procedures.
Cancellations and Returns:
Since our Bonbon Bears bouquets are custom made, very fragile, and perishable, we cannot take cancellations and returns. If you are simply unhappy with your bouquet (and the container was not broken/damaged during shipment), please Contact Us within 3 days of delivery. We want you to be happy so we will do our best to offer a partial refund/compensation.
Failed Deliveries due to Invalid/Undeliverable Address:
If your Bonbon Bears bouquet does not get delivered/gets automatically returned to us due to your shipping address being undeliverable, please Contact Us (or we will contact you). We will issue a refund of your purchase total, less the original shipping fee + $10 handling fee, or attempt to re-ship the bouquet with an additional shipping fee.
Shipping Transit Time Guarantees:
- USPS Express and FedEx Ground/UPS Ground/2 Day Shipping - the transit time is guaranteed. *EXCEPTION - FedEx and UPS are NOT GUARANTEED DURING EXTREME WEATHER, and NOT GUARANTEED DURING THE CORONAVIRUS PANDEMIC, plus FedEx Ground and UPS Ground are NOT GUARANTEED from 11/26 - 12/24, and FedEx 2 Day is NOT GUARANTEED from 12/18 - 12/24. If your candy bear bouquet is delivered outside the guaranteed transit time, please Contact Us to receive a full refund of your shipping fee.
- Standard Shipping, FedEx and UPS exceptions stated above, and FedEx Smartpost - though the transit times on these shipping options are not guaranteed, if your candy bear bouquet is delivered more than 5 days outside of the estimated transit times, please Contact Us for a full refund of your shipping fee.